Premier Response Ltd
Plumber · Long Stratton

Emergency Plumber & Plumbing Service In Norwich, Ipswich & Great Yarmouth

Premier Response Ltd is your trusted plumber on Hill Farm Road, providing fast plumbing service and emergency plumber callouts across Norwich, Ipswich and Great Yarmouth—blocked drains/toilets, burst or leaking pipe repair, and toilet repairs.

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Plumber

About Premier Response Ltd

Premier Response Ltd is a locally based, fully insured and qualified emergency service provider serving homes and businesses across Norfolk and Suffolk. Based in Long Stratton, near Norwich, our team provides 24/7 plumbing, drainage and electrical repairs, including nights, weekends and bank holidays. With strategically positioned response teams, we aim to reach emergency call-outs within one hour wherever possible.

From burst pipe repair, leaking pipe repair and toilet repairs to blocked drains, sewer overflows and emergency electrical faults, we provide practical, professional solutions when you need them most. Our drainage specialists use high-pressure water jetting, drain rodding and CCTV surveys to clear blockages and identify recurring issues. We also offer bathroom and shower installations, with tailored solutions for unusual or complex requirements. We do not undertake work on gas boilers or gas appliances.

Serving customers in Norwich, Ipswich, Great Yarmouth and surrounding towns and villages, we are committed to clear communication, transparent pricing and courteous service. Every call is answered directly by our local team rather than an outsourced national booking line, so you receive an accurate estimated arrival time for your location. With over 15 years’ experience, a 12-month workmanship guarantee on repairs and Which? Trusted Trader recognition, Premier Response Ltd is here to provide dependable help whenever an emergency occurs.

Plumber · Long Stratton

Our Most Popular Plumbing Services

Emergency Plumber (24/7 Call-Out)

Emergency Plumber (24/7 Call-Out)

Emergency plumbing call-outs are available 24/7 for urgent issues when you need a plumber fast. Premier Response Ltd offers a dependable local service for plumbing emergencies, day or night.

Leak Detection & Repair

Leak Detection & Repair

Leak Detection & Repair helps locate hidden or visible leaks and fix the source before further damage occurs. Premier Response Ltd provides a dependable plumbing service for homes and businesses in Norwich, Ipswich and Great Yarmouth.

Drain Unblocking

Drain Unblocking

Premier Response Ltd provides drain unblocking to help remove blockages and restore normal flow. This practical plumbing service is available for blocked drains in Norwich, Ipswich and Great Yarmouth.

Plumber · Long Stratton

Service Areas

  • Eye
  • Diss
  • Bungay
  • Ipswich
  • Norfolk
  • Norwich
  • Suffolk
  • Swaffham
  • Lowestoft
  • Felixstowe
  • Cromer NR27
  • Beccles NR34
  • Leiston IP16
  • Great Yarmouth
  • Harleston IP20
  • Saxmundham IP17
  • Stowmarket IP14
  • King's Lynn PE30
  • Framlingham
  • Bury St Edmunds
Premier Response Ltd service area
Plumber · Long Stratton

Reviews

James Butcher James Butcher 7 Oct 2026
★★★★★

Mark and Carlo supported an electrical fault at my mums property. My mum has dementia and the team kept me updated on progress and were extremely mindful and considerate of mum condition. They identified the fault causing a power outage and also return to complete remedial works the following day. They even helped source a replacement appliance, wired the new unit in and replaced facia door. Excellent I would recommend the team.

Felim Shanaghy Felim Shanaghy 2 Aug 2026
★★★★★

Thanks for all the effort Mark, hugely appreciated and the bathroom is so much better now!

Sharon Gu Sharon Gu 2 Aug 2026
★★★★

The work was completed quickly and the issue was resolved. However, I was surprised to be charged £200 for around 20 minutes of labour with no replacement parts or materials required. While I appreciate the prompt service, I personally felt the price was very high for the amount of work involved. Just something I think future customers should be aware of when considering costs.

Alkis Michael Alkis Michael 22 Jul 2026
★★★★★

Experienced, polite, and professional. Replaced toilet, basin, and did some roof repairs. Really happy with the quality of work and was reasonably priced!

Nick Major Nick Major 28 Jun 2026
★★★★★

Exceptional service. Mark rang us back within 5 minutes of our first call. He arrived within an hour and fixed the problem in 15 minutes.

Toria Penn Toria Penn 26 Jun 2026
★★★★★

Mark and Carl came out really quickly after a frantic phone call late on a Friday night, sorted the leak and were lovely to have in the house. Very reassuring, definitely recommend them.

peter morley peter morley 25 Jun 2026
★★★★★

Very prompt response to a complex plumbing problem by 2 excellent tradesmen.we were kept informed at all stages. Would not hesitate to recommend them.1st class work

Adele Porter Adele Porter 7 Jun 2026
★★★★★

I cannot thank Mark and Carl enough for their incredible service today. They arrived within 45 minutes of my phone call and immediately put me at ease. As a woman who had no idea what was happening or what the plumbing issue was, they were exceptionally understanding, patient, and respectful.Both Mark and Carl were genuine, polite, and professional throughout the visit. They got the job done efficiently and charged a very fair price. It is rare to find traders who combine high-quality skills with such genuine kindness and respect. I highly recommend them! 10/10⭐️

Lilith Bone Lilith Bone 23 May 2026
★★★★★

Typically I needed an emergency plumber on a bank holiday weekend, highly recommend Premier Response Ltd. Lovely guy who sorted the issue immediately... apologies Mark, I forgot to offer you a drink 🫣

Ben Leeming Ben Leeming 23 May 2026
★★★★★

Quick, helpful, professional. Would use again 👍

Plumber · Long Stratton

FAQs

Do you provide leaking pipe repair and leak detection to help locate the source of a hidden leak?

Leaking pipe repairs and leak detection are a big part of what we do. If you’ve got water showing up but you can’t see where it’s coming from, we use tools and experience to help pinpoint the source—even if it’s hidden in a wall or under floorboards. Once found, we repair pipes and stop further water damage as quickly as possible. If you’re worried about a leak that’s not obvious, just get in touch and we’ll help track it down and fix it.

Can your emergency plumber aim to reach my property within one hour, and will you give me an ETA when I call?

Emergency plumbing calls are a top priority and the goal is to reach you within one hour whenever possible, depending on your location and current demand. When you call, you’ll speak directly to someone on the team—not a call centre—and you’ll be given a clear, honest estimated time of arrival based on where you are. This helps you know exactly when to expect help, so you’re not left waiting and wondering.

Do you provide a Plumber service for bathroom and shower installations as well as emergency repairs?

Yes, bathroom and shower installations are available as well as emergency plumbing repairs. You can get help with a new shower or a full bathroom fit, along with routine plumbing work like fixing leaks, toilets, taps, or hot water issues. All work is carried out by qualified engineers, but keep in mind this service does not include anything to do with gas boilers or gas appliances.

Do you offer toilet repair plumber call-outs for cisterns that won’t stop running or toilets that won’t flush properly?

Yes, toilet repair call-outs are available for problems like cisterns that keep running or toilets that won’t flush properly. Plumbers handle a range of toilet faults including issues with the cistern, flushing mechanism, and leaks. Emergency call-outs aim for a quick response and most repairs can be done on the first visit since common replacement parts are stocked on service vans.

Do you charge extra for parts and materials on top of the call-out fee for your Plumbing Service?

Yes, parts and materials needed for repairs are charged on top of the call-out fee. The call-out fee includes up to one hour of labour and travel, but if any parts are used to fix the problem, their cost is added to your final bill. Engineers carry a range of common parts in their vans to finish most repairs on the first visit, which helps save time and avoids extra call-out charges.

Do you offer a 12-month workmanship guarantee on repairs completed by your emergency plumber?

All repairs done by our emergency plumber come with a 12-month workmanship guarantee. This means if there’s a problem with our repair within a year, we’ll come back and fix it at no extra cost. The guarantee covers the work we’ve done, so you can have peace of mind that the job will be done right.

Do you provide an emergency plumber service for leaks, blocked drains, and electrical faults at night or on bank holidays?

Yes, there’s a 24-hour emergency service for plumbing, drainage, and electrical problems, including nights, weekends, and bank holidays. Help is available for leaks, blocked drains, and electrical faults at any time, even on Christmas and public holidays. The aim is to reach you within one hour whenever possible, so you’re not left waiting no matter what day or time the problem happens.

Are you able to carry out burst pipe repair and help prevent further water damage when you arrive?

Yes, burst pipe repairs can be carried out on arrival. The team is trained to quickly locate and fix the burst pipe to stop the leak and limit any water damage. They can also help shut off the water supply and give advice on what to do next, like how to protect your property and what steps to take for cleanup. Most common repair parts are stocked on the vans to make sure the job can often be sorted on the first visit, helping prevent further damage and hassle.

Long Stratton

Posts

Premier Response Ltd post

Need an emergency plumber? Our experienced team is available 24/7 to help with leaks, burst pipes, blocked drains, and other urgent plumbing issues. We aim to respond quickly, offer transparent pricing, and provide reliable workmanship. Call now to speak with our team.

Plumber · Long Stratton

Get in touch

Premier Response Ltd — Hill Farm Road, Long Stratton, NR15 2WA

+447414163996